At MIGO, we want to ensure your complete satisfaction with your purchase. If you find that the size of your item does not fit as expected, we offer a hassle-free return and exchange policy. Please review the following guidelines for returns and exchanges:
1. Eligibility:
- Returns for size change are allowed within 7 days from the date of delivery.
2. Condition of the Item:
- The item must be in its original, unworn, and undamaged condition.
- The item must include all original tags and packaging.
3. Return Process:
- To initiate a return for a size change, please contact our customer support team at Support@Migoluxe.com or call [Customer Support Phone] within 7 days of receiving the product.
- Our team will guide you through the return process and provide you with a Return Authorization Number (RAN).
4. Refund Method:
- We offer refunds only in the form of store credits. The refund amount will be issued as store credits, which can be used for future purchases at MIGO.
5. Return Shipping:
- The customer is responsible for covering the cost of return shipping. Please note that a ₹100 reverse shipment charge will be deducted from your store credits.
6. Exchanges:
- We offer exchanges for the same item in a different size, subject to availability.
- If the requested size is unavailable, we will issue store credits for the return, and you can place a new order for the desired size.
7. Exceptions:
- Customized or personalized items are not eligible for returns or exchanges.
- Final sale items are also non-returnable.
8. Refund Processing Time:
- Refunds in the form of store credits will be processed within 7 business days of receiving the returned item.
9. Contact Us:
- If you have any questions or need assistance with your return or exchange, please reach out to our customer support team at Support@Migoluxe.com or call [Customer Support Phone].
By making a purchase from MIGO, you agree to abide by the terms and conditions outlined in this Returns and Exchange Policy.